Account Deletion

This page explains how to delete your account in the iştebu! app (published by POİEX TEKNOLOJİ LİMİTED ŞİRKETİ) and what happens to your data afterwards. The detailed legal framework is in Section 5 of the Privacy Policy.

1. Delete your account in the app

1. Sign in to the iştebu! app.
2. Open the Profile tab and go to Privacy & Data.
3. Follow and confirm the steps on the Delete my account card.

Once confirmed, access to your account closes immediately and your upcoming meal selections are cancelled.

2. Request deletion without the app

If you no longer have the app installed, you can have your account deleted without reinstalling it:

• Send a deletion request on WhatsApp. If you message from the phone number registered with iştebu!, no further identity verification is usually needed.
• Or email privacy@istebu.app, stating the phone number registered with iştebu! and that you want your account deleted.

Whichever channel you use, your request is handled as a KVKK Article 7 application and completed within 30 days at the latest. Your registered phone number is used to verify your identity; additional verification may be requested if needed.

3. What happens to your data after deletion?

As detailed in Section 5 of the Privacy Policy:

• Immediately: access to your account closes; your upcoming selections are cancelled; the server-side native push registration token and account-installation association are deleted even if you previously disabled notification permission on the device. Pending rating reminders and operator-confirmed service announcements therefore cannot be delivered; terminal push-outbox records remain subject to the Privacy Policy’s 90-day technical retention period.
• Within 6 months at the latest (periodic destruction cycle): your name, phone number, profile photo, technical data in consent records (IP address, device information) and SMS content records sent to you are erased or anonymized. If you want earlier destruction, a KVKK Article 7 request to privacy@istebu.app is completed within 30 days at the latest.
• For the statutory retention period (anonymized): past meal selections and order records subject to billing are kept anonymized, with the link to your identity removed, under Turkish Tax Procedure Law Article 253 and Turkish Code of Obligations Article 146; they appear as “Anonymous User” in historical per-person views.
• De-identified: free-text product feedback you submitted about the app is kept with the link to your account removed; the text of notes attached to your dish reviews is cleared, while the star rating remains in anonymized form.

Guardian accounts: see Section 5 of the Privacy Policy for what happens to records kept on behalf of your child and how to withdraw your explicit consent.

If you are the only active admin of an organization, your deletion request may be refused until another admin is appointed for that organization. This is not a refusal of your KVKK Article 7 right; it is a safeguard protecting other users’ access to the service.

4. Delete data without deleting your account

Without closing your account, you can request the deletion, correction or restriction of specific data under KVKK Article 11: privacy@istebu.app. Requests are answered within 30 days at the latest.

Related documents: Privacy Policy · KVKK Notice